Our reimbursement policy for Hajj 2020 bookings confirmed by deposit:
1. All customers have ATOL certificates and booking agreements, therefore there is no need to worry. Everyone will be offerred Hajj packages for 2021. Payments made to date will be deducted from the 2021 prices. Depending on circumstances beyond our control the prices and packages will be advertised from end of January 2021 onwards in sha Allah.
2. Anyone unable to travel for Hajj in 2021 due to dates or any other extenuating circumstances will be offerred a FULL REFUND (without ANY deduction) unlike most UK companies. However the refund processing will start from Februrary 2021 onwards. This is because we will exchange your deposit with new customers recruited for Hajj 2021. The payments we have forwarded to our suppliers towards this year's Hajj package (2020) will not be refunded by them, but instead will be brought forward as credit. Everyone is struggling as a result of this pandemic, therefore we have no other viable option except to assist each other. So far we as a company have invested £287k as deposits towards Hajj this year, of which £105k is from customers. As a result of this we are unable to expedite the direct refunds quicker. We hope you will forgive us.
In concluding, Allah Rabbul 'Izzah judges by our intentions. He knows we as a company and you as customers were fully prepared to embark on this life changing experience. We planned and Allah planned, and Allah is the best of planners. We pray He accepts our intention 2 folds. Firstly by instructing the angels to write a Hajj E Mabroor in our records for Hajj 2020. And secondly by allowing us to physically attend the plane of Arafat in 2021 / 1442 H and chant Labbaik Allahumma Labbaik, Labbaik La Sharikalaka Labbaik, Innal Hamda, Wan ni'mata, Lakawal Mulk, La Sharikalak. Ameen.
If you have any queries please email firstname.lastname@example.org . Rest assured you will be kept informed as and when we get information and certainly from end of Jan 2021 onwards.
If Hajj this year is cancelled you can inform us of your decision to travel or not to travel by this December.